2017 Florida Sterling Conference: Grid

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Mediterranean Registration

2:45pm
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Conference Registration & Information 3:00pm - 6:00pm

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Coquina North	Del Lago 1 & 2	Del Lago 3 & 4	Mediterranean 6	Mediterranean 6 & 7	Mediterranean Registration	Segura 1 & 2	Segura 3 & 4	TBA

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Grand Opening Products & Services Exposition & Networking Reception 4:30pm - 6:00pm

Full-Day Pre-Conference Workshop (additional payment required-see registration form) Sterling Criteria: A Systems Approach for Improving your Organization's Performance 8:00am - 4:30pm

Florida Sterling Conference Preview Survey 30 6:00am -
03 5:00pm

Conference Preview Session 3:00pm - 4:30pm

Conference Preview Session 6:00pm - 7:30pm

Healthcare Symposium Survey 30 6:00am -
03 5:00pm

Florida Healthcare Symposium (additional payment required-see registration form) 8:15am - 5:00pm

Conference Registration & Information 7:00am - 6:00pm

Florida's Education Summit (additional payment required-see registration form) 7:30am - 4:30pm

Education Summit Survey 30 6:00am -
03 5:00pm

Criteria 101 Survey 30 6:00am -
03 5:00pm

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Coquina North	Coquina South	Del Lago 1 & 2	Del Lago 3 & 4	Foyer	Mediterranean 6	Mediterranean 7	Mediterranean 8	Mediterranean Ballroom	Mediterranean Registration	N/A	Segura 1 & 2	Segura 5	Segura 6	Various

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Continental Breakfast in Expo Hall 7:00am - 7:45am

Dessert & Networking in the Expo Hall 12:15pm - 1:00pm

Dessert/ Networking 12:15pm - 1:00pm

Networking Reception in the Expo Hall 4:25pm - 5:30pm

Lunch 11:30am - 12:15pm

Moving From Tactical to Strategic Communication and Workforce Engagement 10:00am - 11:30am

Engaging in Difficult Dialogue 1:10pm - 2:40pm

Decision Making through Ethical and Value-Based Leadership 2:55pm - 4:25pm

Introduction to Lean Process Management 10:00am - 11:30am

Introduction to the 2017-18 Sterling Criteria for Performance Excellence 1:10pm - 2:40pm

Fundamental Concepts & Essential Team Dynamics Session 1 2:55pm - 4:25pm

Coffee Break

Developing Emerging Leaders 10:00am - 11:30am

Managing Generations 1:10pm - 2:40pm

Personal Branding: A Leadership Essential 2:55pm - 4:25pm

Lead Your Organization to Performance Excellence 10:00am - 11:30am

The Case for Engagement: Employees, Stakeholders, Customers 1:10pm - 2:40pm

Don’t Wimp Out on Your Strategic Plan 2:55pm - 4:25pm

Process Management 10:00am - 11:30am

Results Driven Communication 1:10pm - 2:40pm

Process Flow Charts 2:55pm - 4:25pm

Opening Keynote Session: Karen Moore, Moore Communications Group Building an Organization of Champions 8:00am - 9:40am

Conference Registration & Information 7:00am - 5:00pm

Wednesday Survey 31 6:00am -
03 5:00pm

Transition

Crucial Conversations: Key to Pyschological Safety and Achieving Results 10:00am - 11:30am

How Do You Define your Objectives? A Step-by-Step Process to Conduct Policy Deployment 1:10pm - 2:40pm

Improving Employee Recruitment Effectiveness with Six Sigma 2:55pm - 4:25pm

Strategic Planning, Implementation, Reporting, and Monitoring 10:00am - 11:30am

Cyber Security: Beyond the FUD (Fear, Uncertainty, & Doubt) 1:10pm - 2:40pm

Embedding a Team Culture for Results 2:55pm - 4:25pm

Developing a Culture of Innovation 10:00am - 11:30am

Advantage: Resilience - When Determination and Focus Lead an Organization 1:10pm - 2:40pm

Mobile Integrated Healthcare 2:55pm - 4:25pm

Workshop Sessions (Eight Concurrent Sessions) - includes 5 Certification tracks ** 10:00am - 11:30am

Workshop Sessions (Seven Concurrent Sessions) 1:10pm - 2:40pm

Workshop Sessions (Eight Concurrent Sessions)- includes 5 Certification tracks ** 2:55pm - 4:25pm

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Coquina North	Coquina South	Del Lago 1 & 2	Del Lago 3 & 4	Foyer	Mediterranean 6	Mediterranean 7	Mediterranean 8	Mediterranean Ballroom	Mediterranean Registration	N/A	Segura 1	Segura 1 & 2	Segura 5	Segura 6	Various

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Continental Breakfast in the Expo Hall 7:00am - 7:45am

Closing of Expo Hall includes Dessert... 1:05pm - 1:40pm

Network Luncheon 12:20pm - 1:05pm

Networking Luncheon by Sector 12:20pm - 1:05pm

Advanced Communication Challenges, and Tactics for Success 8:00am - 9:30am

Employee PRIDE: Parks and Recreation Improving the Delivery of Excellence 9:50am - 11:20am

Negotiating Your Way to a Win 1:40pm - 3:10pm

Fundamental Concepts and Essential Team Dynamics 8:00am - 9:30am

Process Assessment Using the Value Stream Map 1:40pm - 3:10pm

Break

Coffee Break

Innovation: It's Not the Next Ipad 8:00am - 9:30am

Communication: Making Contact, Not Conflict 9:50am - 11:20am

Drive Performance, Not People 1:40pm - 3:10pm

From Data to Information Wisdom: Using Performance Results to Improve Organizational Knowledge 8:00am - 9:30am

Cultural Change: The Good, Bad, and Ugly 9:50am - 11:20am

The Times They Are a-Changing: To Keep Customers Engaged You Must Engage the Customer 1:40pm - 3:10pm

Lean Overview and Key Points 8:00am - 9:30am

Strategy On A Page (SOAP) 9:50am - 11:20am

Key Analytical Tools 1:40pm - 3:10pm

Speed Learning (includes 3-15 minute sessions wi... 11:35am - 12:20pm

Closing Session: Team Showcase Competition 3:20pm - 5:30pm

Conference Registration & Information 7:00am - 5:00pm

Thursday Survey 01 6:00am -
03 5:00pm

Networking Break

Transition

Strategies and Solutions for Navigating Digital Transformation 9:50am - 11:20am

Leadership Transformation in a High Performing Organization 8:00am - 9:30am

Harvest your Organization's Greatest Asset to Significantly Improve Operating Performance 1:40pm - 3:10pm

Transforming Plans into Action Strategic Project Oversight Process 8:00am - 9:30am

Developing your LEADERS through the Sterling Board of Examiners 9:50am - 11:20am

How to Execute and Monitor your Strategic Plan 1:40pm - 3:10pm

Sustaining a Culture of Excellence- Changing the Status Quo! 8:00am - 9:30am

Breakthrough to the Future 9:50am - 11:20am

Meeting the Cybersecurity Criteria 1:40pm - 3:10pm

Worshop Sessions (Eight Concurrent Sessions) - Includes 5 Certification tracks 8:00am - 9:30am

Workshop Sessions (Seven Concurrent Sessions) 9:50am - 11:20am

Workshop Sessions (Eight Concurrent Sessions) - includes 5 Certification tracks 1:40pm - 3:10pm

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Del Lago 1 & 2	Del Lago 3 & 4	Foyer	Mediterranean 6	Mediterranean 6-7	Mediterranean 7	Mediterranean 8	Mediterranean Ballroom	Mediterranean Ballroom Lobby	Mediterranean Foyer	Mediterranean Registration	N/A	Segura 1 & 2	Segura 5	Segura 6	Various

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Employee Engagement = Positive Business Results 8:00am - 9:30am

Leading Multi-Generational Teams 9:45am - 11:15am

Introduction to the Kaizen Problem-Solving Structure and Tools Part 1 8:00am - 9:30am

Implementation of Kaizen Part 2 9:45am - 11:15am

Bonus Session 2:00pm - 4:00pm

Break

Coffee Break

Enhance Your Toolbox: Leadership Rounding 8:00am - 9:30am

Why Does Strategic Planning Often Fail and How to Succeed Effectively at It 9:45am - 11:15am

After Banquet Celebration 10:30pm - 11:59pm

Workforce Engagement: Build a Winning Team through Workforce Engagement 8:00am - 9:30am

Design, Manage, Improve Work Processes for Performance Excellence 9:45am - 11:15am

Cycle Time 8:00am - 9:30am

Process Improvement Using DMAIC 9:45am - 11:15am

Closing Keynote Session: John Timmerman, Gallup Creating a Custo... 11:25am - 12:25pm

25th Annual Governor's Sterling Award Banquet 6:30pm - 10:30pm

Governor’s Reception 5:30pm - 6:30pm

Continental Breakfast 7:00am - 7:45am

Conference Registration & Information 7:00am - 3:00pm

Banquet Will Call 5:00pm - 6:00pm

Friday Survey 02 6:00am -
03 5:00pm

Short Networking B...

Break

Lunch on Your Own 12:25pm - 2:00pm

Executive Roundtable Survey 02 6:00am -
03 5:00pm

Fun Ways to Kick Off Your Kaizen 2:00pm - 4:00pm

Customer Service-Strategies from the Best From the Frontline to the Board Offices 8:00am - 9:30am

Streamlined Business Review Meeting 9:45am - 11:15am

Maximizing Return on Investment (ROI) with Six Sigma 8:00am - 9:30am

Emotional Intelligence: The Differentiating Factor in Leadership Effectiveness 9:45am - 11:15am

Workshop Sessions (Seven Concurrent Sessions) - includes 4 Certification tracks 8:00am - 9:30am

Workshop Sessions (Seven Concurrent Sessions) - includes 4 Certification tracks 9:45am - 11:15am